- Next business day response time for efficient issue resolution
- Advanced hardware replacement included, minimizing operational downtime
- Comprehensive support services including phone, web, and email consulting
- Access to web knowledge base for self-service support and troubleshooting
- Service availability Monday-Friday, 8 hours a day, aligning with standard business operations
SonicWall support contracts offer technical assistance during standard coverage hours. A SonicWall technical specialist will work with you remotely to diagnose and identify hardware and software that is not operating to documented specifications. Support also includes general usage and implementation assistance on a limited basis.